Payment Methods

Methods available at checkout

Payment methods vary by shopping country, currency, basket and current provider availability. The checkout page is the authoritative list for your order. It may show local bank methods, cards, wallets or other options supported by our payment provider; a logo or method not shown at checkout is not available for that transaction.

Secure processing

Online payments are processed by the provider identified during checkout (currently configured as Mollie). The provider may redirect you to its secure payment page or require authentication through your bank or wallet. ZOYA receives payment status and a transaction reference; we do not request or store your complete card number or card security code.

Payment confirmation and failed payments

An order is marked paid only after a verified provider update. If the payment page reports success but you do not receive confirmation, do not immediately place a duplicate order. Check your bank/payment app and look up your order; then contact support with the order number and payment time. If the payment failed or was cancelled, checkout may need to be started again.

Refunds

Approved refunds are sent through the original payment route where possible. Your bank or payment provider determines when the credit appears. See Returns & refunds for withdrawal, faulty-item and return instructions.